Returns + Exchanges
Return Policy
We do not accept returns for any products once delivered.
A return or replacement will only be accepted if:
Wrong item is delivered (different from what you ordered)
To request a return for a wrong item, you must:
-
Provide unboxing video and clear photos of the received product
-
Raise the request within 24 hours of delivery
-
Keep the product unused and in original packaging
No returns will be accepted for:
✘ Size/colour preference
✘ Damage or defect without proof
✘ Used or opened items
Refunds are initiated within 7 days after the return is approved.
Other Services – Refund Policy
Account Management or other Services are provided on a professional service basis. The service fee is charged for the time, expertise, resources, and work performed by our team, and not for any guaranteed sales, orders, revenue, profit, or other specific business results.
Therefore, once the service has commenced, the service fee is non-refundable. Refunds will not be provided based on performance outcomes, sales volume, revenue generated, account performance, or any other result that may vary due to factors beyond our control.